User Terms

At NxtGenie, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our WhatsApp bulk messaging services, including those facilitated through the WhatsApp Cloud API. By using our services, you consent to the practices described in this policy. 1. Information We Collect We collect the following types of information when you use our services: Personal Information: When you sign up for our services, we may collect personal information such as your name, business name, email address, and phone number. Message Content: As part of providing the bulk messaging service, we may process the content of messages sent via WhatsApp. However, we do not retain or use your message content for purposes other than delivering the messages to the intended recipients. Usage Data: We may collect data on how you interact with our platform, including the types of services you use, your preferences, and your account activity. 2. How We Use Your Information We use your information to: Provide Services: To deliver the WhatsApp bulk messaging service you’ve requested. Customer Support: To respond to your queries, troubleshoot issues, and improve our services. Improvement and Analysis: To analyze usage trends, perform data analytics, and enhance the quality of our services. Compliance: To ensure compliance with legal requirements and provide necessary disclosures when required by law. 3. Data Security We take appropriate security measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption, access controls, and secure servers. However, no system is 100% secure, and we cannot guarantee the absolute security of your information. 4. Data Retention We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, such as providing our services and complying with legal obligations. After this period, your personal data and message content will be deleted or anonymized. 5. Third-Party Services WhatsApp Cloud API: Our services utilize the WhatsApp Cloud API, which is operated by Meta. By using our services, you acknowledge that Meta may collect data, as described in their Privacy Policy. We are not responsible for Meta's data collection practices, so we encourage you to review their privacy policy. Other Third-Party Services: We may use third-party services for analytics, payment processing, or other functionalities. These third parties have their own privacy policies, and we encourage you to review them before providing your information. 6. Cookies and Tracking We may use cookies and similar technologies to track your usage and improve your experience on our platform. Cookies help us remember your preferences and provide personalized features. You can manage cookie settings through your browser, but disabling cookies may affect your experience on our website. 7. Your Rights and Choices Depending on your location, you may have certain rights regarding your personal information. These may include the right to: Access: Request a copy of your personal data we hold. Correction: Update or correct any inaccurate or incomplete data. Deletion: Request the deletion of your personal information, subject to applicable laws. Opt-out: Opt-out of marketing communications at any time. 8. Children's Privacy Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information as quickly as possible. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make significant changes, we will notify you via email or through a prominent notice on our website. Please review this policy periodically for updates. 10. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us at: Reon Technologies Pvt. Ltd. 1st Floor,Veliath Plaza, NH544, Kinfra Post - 680308 Website: nxtgenie.com